FAQ

o  When should I place my order?
We recommend making your reservation just as soon as you make your travel plans to ensure we have what you need.  But, we will gladly take your reservation at anytime, including same-day rentals if we have inventory and availability.  Please refer to our How to Rent page for more info on our process and policies.

o  When will I be charged?
You will be charged at the time you place your reservation.  If you need to cancel your order you will be refunded based on our cancellation/refund policy detailed below.

o   What if I have questions on products?
Please don’t hesitate to call or email us; we will do our best to get back to you ASAP.  Please also take a look at each product page for a video link on how to use each item.

o   How do you clean your products?
Our products are cleaned and maintained meticulously.  As moms we know the importance of cleaning safely, and understand your need to know the products we use.  We are also committed to using natural products.  We clean with products from Buggy Love and The Honest Company.  We launder with the honest company detergents; if you have a special request/consideration, please contact us and we will do our best to accommodate.  Our strollers and car seats are also thoroughly vacuumed and steam cleaned.

o   Will you install my car seat or setup my equipment?
We legally cannot install your car seat of set up your equipment, however we are happy to guide you through the process, and will provide you will the manual.  If you have any concerns about the installation of your car seat, we highly recommend that you go to a car seat check or local fire station.  Give us a call and we are happy to guide you!

o   I am looking for a product I don’t see on your site.
Please don’t hesitate to call or email us!  We are continuously getting new inventory, and we will always do our best to accommodate!

o   What is your refund policy?
If you cancel your reservations with Mainely Babies at least 1 week (7 days) prior to your scheduled delivery date, you will receive a full refund. Canceling your reservation between 1 week and 48hrs of your scheduled delivery will result in a 50% refund. If you cancel your reservation less than 48 hours from your scheduled delivery you will not be refunded.

o   Where do you deliver and is there a fee?
We serve the Greater Portland area and deliver within a 35 mile radius of Portland; however if you are looking for delivery beyond the 35 mile mark, please reach out to us and we will do our best to accommodate.  Our charges are as follows: 0-15 miles from 04101 – $10 fee, 16-25 miles from 04101 – $20 fee,  26-35 miles from 04101- $30 fee.

o   What are your deliver & pick up hours?
Our standard hours for deliveries and pick ups are 10am-2pm.  We are happy to coordinate with property managers, house owners, hotels, car rental companies etc to make delivery possible within those hours and make it as seamless as possible.  After hours deliveries or pick ups are subject to a $15 after hours fee.

o   What if I need to add to my order?
If your additions are above the $35 minimum, please place your additional order online; we will combine the orders and if a delivery fee applies, we will only charge you one fee.  If your order is under the $35 minimum, please call us at 207-200-4613 to request the additions.  If you need additional items after your order has been delivered, please call us to discuss your additional needs.  Note that if you are requesting a second delivery and are beyond the 15 mile radius, you will be charged an additional delivery fee.

o   How new are your products?
All of our products have been purchased new and are maintained meticulously. If you have questions on a specific product, please don’t hesitate to contact us!

o   What if I need to place an order for same-day delivery?
For same day delivery, it’s always best to call us to check availability.  We will always do our best to accommodate and get you what you need.  Please note that orders placed same-day will be subject to a $15 rush fee.

 

If you still have questions, email us or call us at 207-200-4613 we’d love to help!